| Q: |
The price on the site is different from the price in my catalog. Why? |
| A: |
The prices of products offered on this site may vary from prices advertised in our catalogs due to varying conditions in different geographic markets. The detailed description page on the website determines the final price of the product. |
| Q: |
How to cancel an order? |
| A: |
If the Call Center representatives haven't make confirmation of the order, one can cancel it.
Please login first and click the order series number in the “Purchase Info > View Current Order Details” page. Click “Cancel the Order” button. |
| Q: |
How to check my order status? |
| A: |
There're 2 ways for your choice:
1) By Phone: 021-962365 or 021-32084530. (Note: It's better for you to contact with the sales representative who had made order confirmation with you.)
2) By Website: Login “Member Center ” and find “Purchase Info → View Current Order Details” in the left menu bar, then click to view your order status.
To get more information about order status, please refer to the Help Center. |
| Q: |
Where do I find the item number? |
| A: |
On the website, the item Serial Number is listed just below the Product Name in the product detail page. |
| Q: |
Why do I need a Customer Number? |
| A: |
Your customer number is a valuable piece of information for you as a customer! It makes it easier for you to place orders with OA365 - it contains your delivery address information, and can even include multiple delivery addresses. Having a customer number ensures that you receive the latest catalogs as soon as they're ready, as well as any other special offers you might be interested in. |
